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Thank you for your interest in 911READY! If you have a general question, please complete the form below. For specific 911READY department questions, like technical support and media requests, please scroll down to the appropriate contact.


20050 Vreeland Rd, Trenton, MI 48183





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What if more than one individual at a residence would benefit from a 911READY membership?

Many households may benefit from more than one resident having a 911READY profile. For that reason, the 911READY program annual fee is $40 for the first membership within a residence and you are able to add-on additional residents at the same residence for only $10 each per year.

What if the member splits time between two addresses?

Each member must have a primary address but may also add a secondary address (for example the address of another parent with joint custody or a work address where the member spends significant time). IMPORTANT: The addresses must always be in participating cities for 911READY alerts. If your city is not participating, you may ask them to visit our site to complete a department participation request.

What if a member moves to a new address during the year of their membership?

If the new address is in a participating city, simply update the member's profile in the system (please note that updates are not done in real-time and there will be processing time for updates). If the new address is in a city that is not participating in the 911READY program, you may ask them to visit our website to complete a department participation request form. Annual fees are non-refundable for any reason.

Who will see a member's information?

The 911READY system is secure. The information voluntarily provided in a membership profile will only be shared with 911READY administrators and the participating police department.

Can a membership be refunded?

No, there are no refunds given on annual fees for any reason.

How does 911READY help with vehicular emergencies?

Included in the annual membership price is a 911READY decal that participating first responders have been trained to recognize as a program participant. But that just acts as one last "heads up" to responders. More importantly, member profiles allow license plate uploads, so that during an emergency, a responder can get a 911READY alert when running a tag number